Still Need Help?
If you're still searching for an answer to your question, feel free to get in touch with our customer service team via email.
Shipping & Delivery
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FOR US ORDERS
2-3 working days*FOR INTERNATIONAL ORDERS
Standard Tracked Delivery: 9-12 buisness days**These are delivery aims and are not gaurenteed.
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At the moment we do not offer a click and collect service to our stores.
Ordering
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Please contact us as soon as possible for a to request a product change or cancellation.
We hope you can understand this will solely depend on whether or not your order has been fulfilled.
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All our orders are hand-packed with love, and sometimes mistakes are made (we are only human after all)
If you believe we missed an item, or you were sent the wrong product, please let us know via our contact form here.
Our apologies in advance
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If it seems you didn't recive a confirmation email, please follow our check-list below:
1. Please check your spam folder
2. Please check all email accounts. Sometimes, during the checkout stage it might auto-fill an alternative email address. Please double-check alternative accounts first
3. Did you use apple pay or PayPal? Sometimes express checkout options might send a text, or an alternative email address (this depends on your personal settings within the apps used to pay)If you still can't locate the confirmation, and are adamant that you have been charged, please contact us here.
Returns & Refunds
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All orders are eligible for a refund provided you notify us within 14 days of receiving the order, and the items are unopened.
Please check our Refund/Returns policy for specific information
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For hygiene reasons we can't offer a refund on unsealed cosmetics, for example, used lipsticks and mascaras. This includes skincare where the safety seal has been broken